How can I inform you about any defects/issues in the product?
The requirement to inspect and give notice of a defect1. The Customer is required to inspect the product immediately upon delivery and shall within 24 hours from such delivery give notice in writing to Shubham Bridal Wear by email(sales@desibrigade.com), of any matter whereof the Customer may allege that the product is not in accordance with the order.2. If the Customer fails to give such notice the goods will be deemed to be in all respects in accordance with the order and the Customer shall be deemed to have accepted the goods accordingly.3. The Customer shall give us written notice of any hidden defects within 24 hours of their delivery.
If [...]
Delivery was attempted but I was unavailable. What next?
Do not worry, our courier will try to reattempt to deliver in the next 2 days. In case the parcel is still not delivered you can call or email us so you can submit your delivery request to the courier.
What Are The Delivery Charges For International Orders?
For UK and EU nations, Canada duty and vat need to be paid by the customers at the time of delivery. The product cost does not include the duty and vat charges.Also, if the customer rejects the shipment at the time of delivery (of the UK, EU nations, Canada), the restock fees and the return duty charges will be applicable. The remaining amount will be [...]
Quality of desibrigade products
As an international brand, we adhere to strict quality and design benchmarks. Every Shubham Bridal Wear product goes through a 5 step Quality Control process to ensure that you receive the best.
Where is my Order Number?
Option 1. - Go to My Account
Please login to your account My orders to Track your Order. You will get to know the status of your order (If it is Processing, confirmed, out for delivery, packed, etc.)If you would like to talk to our customer care representative about your order, you could give us a call on +91-9996222009, WhatsApp +91-9996222009, or drop us a mail at sales@desibrigade.com.
Option 2. - Track Order Link
Please go to Track Order on the Footer. Enter Your [...]
How Do I Contact Your Customer Service Team?
In case of any questions, concerns, or trouble with your order, you can always reach us at the following:Call Us At: +91-9996222009Email Us At:Â sales@desibridage.comMessage Us On:For any queries - WhatsApp: +91-9996222009
Is it safe to use my credit card for payments?
All Credit Card payments are processed through checkout systems provided by secure payment gateways.
Can I change or amend my order once it has been placed?
You can cancel your order within 24 hours of placing it and if it hasn’t been dispatched already and the amount can be given as a store credit/refund. If not estimated within 24 hours time the amount will be given as a store credit only.
How long can I keep my pending order after placing it?
Payment must be made within 24 hours of placing the order, in case of failure we will consider the order canceled.Due to the limited stock of our product, we are able to [...]
Why does the price change for larger sizes?
Additional charges apply if you opt for oversize. These additional fees include fees for our performances.
Do you offer customization on small items?
Customization is limited to premium styles.
Do you offer a trial before buying?
We offer a trial at our Mumbai stores only.
Is my size available?
Sizes are subject to availability and Our specific confirmation.
What if the clothes I received don't fit?
Sometimes you won't find your perfect cut, but dear ladies, don't worry, because Shubham Bridal Wear is here to make your shopping experience even more unforgettable! Here's what you need to do, send us an email at sales@desibrigade.com with the required size and picture of clothing by placing a tape to measure the wrong [...]
Can I get a quality product from Shubham Bridal Wear?
As an international brand, we adhere to strict standards of quality and design. Each Shubham Bridal Wear product goes through a quality control process in 5 steps to ensure you get the most out of it.
I can't place my order
We are sorry for the problem you have faced in the process of ordering. Don't worry, you can contact us by any means stated below(our team will reach out to you ASAP):Call us on +91-9996222009Whatsapp us:+91-9996222009Email Us At:Â sales@desibrigade.comÂ
Can I order a sold-out dress?
For sold-out styles, if you have registered with us, add them to your wish list. Enter your email address so we can let you know if these styles are [...]
