Returns & Cancellations

Are there any Reserve pick-up charges?

For Indian Customers:
Pick-up is free within India.
For International Customers:
US – Reverse pick up charges – $40 Per Item
Rest of the countries – Customers will be responsible to ship the product back to us with tracking details at sales@desibrigade.com. The customer will be liable to pay the return shipping and customs charges which are non-refundable.

If there are any size issues then can I return it?

Yes, in case of any sizing issue you can either get it exchanged or go for a refund.

I want to cancel my order?

Oh no! Cancellation may result in our transfer. However, to make it easier for you, we allow early cancellation.
You can cancel your order within 24 hours of placing it and if it has not been shipped and the amount can be credited as a credit/trade refund. If you do not receive it within 24 hours, the amount will only be provided as trade credit.
Send us an e-mail to sales@desibrigade.com with a 9-digit order number (example: 1100040334) and e-mail address. Order cancellation will be accepted within 24 hours of placing your order. Share the feedback/reason you want to cancel the order.

What is the process for Refund/Replace?

Please follow the below process
Please login to your account, Go to “My Return”
Select the Order and Product you want to Return/Replace
Share the Item Condition and Photo with the detailed reason for Refund/Replace
Our Return team will consult and accordingly our fitting expert team will get in touch with you with a quick response.
The day we receive the outfit back, we perform a thorough quality check. After the outfit passes the quality check, We will gladly exchange or refund you the amount in the same source of the payment
 
Need any assistance email us at sales@desibrigade.com

 

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